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Tales of the Netherlord

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OD_Spymaster
Well met, shadow councillors.

When I asked you what should be the topic of my next tales, I didn’t expect that so many of you would be familiar with the Netherlord, Sandro, and would like to hear more about him.

The way Sandro and his Order remain shrouded in mystery would make us Faceless proud, if their tool was not the power of the Void, the negation of magic and existence itself. Indeed, while some refer to the nethermancers’ powers as “Void magic”, it is a misconception. Nethermancers call upon the emptiness that predates all of creation, including what we call magic.

Those who have met the Netherlord (and retained their memories of that meeting), describe him as calm, cunning and well-mannered, a charming personality that contrasts starkly with his ghoulish and skeletal appearance. Alternatively, those who fought against him (and lived to tell the tale) describe him as ruthless, unforgiving, paranoid and, of course, extremely manipulative.

How Sandro himself has managed to not be consumed by the Void and returned to nothingness is only one of many enigmas that surround the self-proclaimed “Great Lich”. This story of his life is full of guesses, holes and contradictions, and should be considered unreliable at best.


To the best of my knowledge, before there was a Netherlord named Sandro, there was a man of flesh and blood named Alejandro dela Segadora.

Alejandro was born in the year 444 YSD, and was the only son of Vidal dela Segadora, a count of the Bull duchy, and his fourth wife. Despite having had numerous daughters, the count was still longing for a son. But right from the start, the shadow of death hanged over the boy. The countess died giving birth, and at first it seemed the baby was stillborn. However, the infant miraculously came back to life after a few moments, leading his grieving father to believe Elrath had heard and answered his prayers.

Growing up, Alejandro was a strange and precocious child. At an early age, he already knew how to read and write, displaying great intelligence – sometimes frighteningly so. He didn’t get along with his older sisters very well, except one, Alma, who shared his love for books. According to some sources, he also had a deep, reciprocated dislike of his father’s new wife.
 
As time went by, his father started to worry about Alejandro. Not only his son seemed uninterested in hunting, fighting, and warring, but the way he was telling stories of strange places and times “like he had been there” unsettled Vidal. At first the count thought it only had to do with the books his son was always seen reading and considered it to the sign of an overactive imagination. But it was obvious the boy was much more mature than he should have been for his age.


Eventually Vidal asked a priest of Elrath to come and see the boy. The priest explained Alejandro had a rare power: due to his near-death experience at birth, he had retained a strong connection with the Spirit World and possessed the “natural” ability to journey in this alternate plane during his sleep. The cleric advised to send Alejandro to the seminary where they would make him a great priest of the Light.

That didn’t work out well. Alejandro was always debating with his teachers, always putting their faith and beliefs into question with common sense and simple logic. The priests began to fear his insolence would spread to other students. They tried to isolate him, to punish him, to break him physically and mentally, in order to have him admit the greatness of Elrath. Alejandro only laughed, claiming they were just a bunch of ignorant old fools blindly following the laws dictated by the Angels. One night they found his cell empty: Alejandro had escaped.

That is where Alejandro dela Segadora disappears from history. A few years later, one can find the first vague mentions of a disfigured Necromancer named “Sandro” among Belketh’s closest disciples. It is my belief that Alejandro and Sandro are one and the same, although I couldn’t find much information regarding his arrival in the Seven Cities and how he joined House Eterna. But even the Void cannot erase everything, especially from a Faceless. Finding secrets is, after all, one of Malassa’s commandments.


It seems that during his time in the Seven Cities Sandro became increasingly rebellious towards the Dragon Gods, and resented the transformation of House Eterna into a Spider Cult. Having had visions of other worlds and never doubting their reality, he started to believe the whole of Ashan was actually a prison, built to retain souls for eternity, much like Sheogh was for the Demons. Sandro saw the Dragon Gods as little more than parasites, sustaining themselves with mortal souls and faiths. Sandro believed Undeath was the first step to escape this cycle, but he refused to drink the venom of the Namtarus, the sacred spiders, since he feared it would turn him into Asha’s puppet.

As a result, Sandro turned to the Void, older than the Dragons, which he considered a much better source of power… if much more dangerous. It is believed it is his meddling with the Void that caused his current appearance, and that Sandro only “survived” by binding his soul to his own bones. How much of that is the truth and how much is a tall tale… I leave the decision to you.

Faking obedience to Asha, Sandro started working behind the scenes to take control of the Spider Cult. But his coup was foiled by Vein, who had once been his best friend, and had become suspicious of Sandro’s behavior, especially in the light of one of the Mother Namtaru’s prophecies. Arrested, Sandro was put on trial, while his disciples and accomplices were executed. Out of respect for the one who had been at his side from the beginning, Belketh requested clemency for Sandro. Condemned to exile, Sandro disappeared from the Seven Cities. He only reappeared four decades later.


It is not known with certainty what he did during that time, but he was far from inactive. Some claim he travelled the world, studying ancient Shantiri ruins and travelling to distant lands and lost continents. More importantly, he found a way to acquire the Mask of the False Face, an ancient artefact that allowed him to change his appearance at will, like we Faceless do. Some tie him or his followers to the theft of the Throne of Renewal, the incident of the Five Towers and even what occurred in Shanriya around 570 YSD. The fact several accounts of these events exist, with nobody able to tell with clarity what really transpired, give us a clue that the power of the Void must have played a significant part, even if Sandro wasn’t involved in person.

All these years of wandering had in any case strengthened Sandro’s purpose: with the power of the Void, he would “liberate” the people of Ashan from the so-called Dragon Gods once and for all, allowing their souls to ascend to a higher, purer state, essentially becoming gods themselves. Of course, that’s assuming that anything would continue to exist if Ashan was returned to the Void, which, in itself, is either a leap of faith or dangerous insanity.

With his newfound Order of the Void, Sandro has already tried several times to put his plan into motion, although fortunately these attempts were thwarted every time. Unsurprisingly, his targets of choice have been the Mother Namtaru and Elrath. There are some who claim he was somehow involved in the attacks against the Dragon Knights and their Hidden Houses during the Third Eclipse.

The same people even say Sandro was actually slain in battle, but I wouldn’t count on it. It may take him a year, a decade or a century, but eventually, Sandro will be back… And when he does, the very existence of Ashan and its people will once again be in dire danger.



Join us for more stream sessions before release!

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Hello Councillors,

To anticipate the release of the title set in exactly 7 days (one week to go!), we decided to organize not one but two new stream sessions in the upcoming days! Don’t miss them! :)

Join us to discover some last glimpses of MMH7 content and ask your remaining questions to the team before laying hands on the game by yourselves!
  1. On Friday 25th at 3pm CEST: live from Limbic Entertainment with the dev team! Join the developers for a new Q&A session and an update on your CB2 feedback (including AI, bug fixes etc.) http://www.twitch.tv/limbic_entertainment/

  2. On Monday 28th at 6pm CEST: last stream before release with the team! Discover in exclusivity the beginning of the campaign mode and celebrate with us the upcoming release of the title! www.twitch.tv/ubisoft/
We are looking forward seeing you there!

The M&M Team

Pre-loading now available!

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Hello Councillors!

We are pleased to announce you that Might & Magic Heroes VII preload is now available on Uplay & all supported PC platforms! Thanks to the preload, you will be able to anticipate your download of the game and be fully prepared to play the game on Tuesday!

The M&M Team

[Replay Available] Live stream from Limbic Entertainment (today 3pm CEST)

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Thank you again for joining us for this new stream session! You can watch the replay here http://www.twitch.tv/limbic_entertainment/v/17669428 :)

Don't forget, we are live again on Monday at 6pm CEST www.twitch.tv/ubisoft/ !
Hello Councillors!

Don’t forget, we are live on Twitch today at 3PM CEST! (September 25th)

Join the dev team for a new Q&A session about the game and the editor but also an update on your CB2 feedback (including AI, bug fixes etc.).

Don’t miss it! http://www.twitch.tv/limbic_entertainment/

The Final Countdown

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Hi Councilors,

The journey is almost over. Heroes VII will release on Tuesday, September 29th 2015, at 2pm CEST!

Almost three years in the making, 50+ developers both at Limbic and Ubisoft, 50+ testers, millions of code lines, thousands of art assets, terabytes of data, 223 Shadow Council posts and counting, 12 important votes… A lot of people have poured their souls, sweat and blood into this new episode.

We had a great time (and sometimes great headaches) developing it. We are both impatient and a bit anxious to press the big red button on Tuesday, and see the first streams on Twitch, the first comments on forums and the first love/hate comments from our fans.

It has been quite an arduous journey, full of high points, traps, mishaps, U-turns and surprises, both big and small. And this journey would have not been possible without you, our dear Councilors. Your passion, your commitment and your relentless enthusiasm have fuelled our work. Sure, we had (and still have) our disagreements, but we hope the end result will please (almost) everyone, and that Heroes 7 will be remembered as a great episode in this venerable series. So, once again, thanks, from the bottom of our hearts.
As we said, September 29th will see the release of Heroes 7 on all channels, both digital and physical. It is quite a big baby, clocking in at 13.2GB. That being said, and with our apologies, unfortunately, physical retail players will have to go through a mandatory day-1 patch after installation before enjoying the game. And it is quite a large one: 11.5GB.

There is a very simple reason for that. Our manufacturing deadline was quite aggressive and in order to hit stores on September 29th, we had to send our game into duplication around mid-August. But that doesn’t mean game development stopped at that time. Quite the contrary! We doubled down on feature implementation, debugging and polishing every bit of the game until the very last moment. We are still doing some minute adjustments to the build as we speak. And in videogame development, the final weeks are ALWAYS the most crucial ones. This is where a game is made or broken. And boy, the game did make tremendous progress in the past few weeks. It really feels like the real thing and we are quite excited by the results.

Forget Closed Beta 2, we are now way further in terms of polish and bug fixing. But that means disc owners will have to apply this massive update, as otherwise they would miss all the good things we managed to squeeze in. Patching procedure is completely automated and the day-1 patch will download and apply by itself through Uplay once you have installed the game. Just go through the download and you will be able to launch the game with the latest patch applied. Again, we apologize to our fans for this situation, but game quality is our absolute priority. So please bear with us, as we believe it will be well worth the effort.

Of course, digital players won’t see a difference, as they will get the final version directly. By the way, the game is available for preload if you want to be sure to start playing at 2:00pm CEST on Tuesday J

Official day-1 version is named 31865 in the main menu (revision number subject to change until Tuesday)

But release is only the start for Heroes 7. A page is turning, but a new journey begins. Release will see the start of the post-launch phase of this epic tale. New patches, new free content, balancing, fixes and more will be made available over the next few months. The Lost Tales of Axeoth have already been announced, but we have some other surprises up our sleeves. We are committed to supporting this game in the long run and we will continue to work on it and improve it for a long time.

User maps and modding will also be a big focus for us, as Heroes 7 will ship along a powerful set of map editing and modding tools, the very same we are using to develop this game. We can’t wait to see what you guys will produce. We are also looking at ways to support and help you master those tools, along with some detailed tutorials from the team if time allows. Those tools will also be improved and updated on a regular basis.

As you saw during our latest stream on Twitch, we’ve made good progress on AI, both in terms of play time and challenge. We will go through your feedbacks, along with balancing, to adjust and finely tune the game. Heroes specializations are also on our mind, as you have been quite vocal about it. We can’t promise anything at this point, but it is a topic that is definitely on our priority list regarding the future of Heroes 7.

Do not hesitate to communicate your feedback to us. There are many ways to do it: live streams, YouTube videos, posts on the SC, messages on our forums or yours, FB posts, and of course, the ever important customer service (support.ubi.com). You can send your bugs through it but also feedback.

Thanks again Councilors for your patience and your enthusiasm!

We hope you will enjoy this game and we can’t wait to continue this journey together.

See you on the battlefields of Ashan!
Your Heroes 7 team.

[Replay Available] Pre-launch Stream

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Thank you again for joining us for this new stream session! You can watch the replay here http://www.twitch.tv/ubisoft/v/18210506 :)

See you tomorrow Heroes!

Hello Councillors,

In less than 24 hours, Might & Magic Heroes VII will be available on Uplay and Steam!

Join us to (pre)celebrate the release of the title with Julien Pirou (Lead Level Designer) & Xavier Penin (Gamedesigner) today at 6PM CEST on http://www.twitch.tv/ubisoft/ or https://www.youtube.com/watch?v=4wUSvKNjYsU

We recommend you to go directly to those URL if you want to exchange with the team and ask your questions!

The M&M Team

Getting started with MMH7

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Hello Councillors,

We know most of you are veteran-heroes and will be able to directly jump into MMH7 journey but we wanted to share today a quick getting started article to allow any player to understand how to play the title focusing on some key gameplay elements.

The World of Ashan

The world of Ashan was created by Asha, the Dragon of Order, during what is known as the Mythic Age. Her brother Urgash, the Dragon of Chaos, then created the Demons in an attempt to surpass his sister’s creation. These two Primordial Dragons fought during what would later be called the “Wars of Creation”, and it changed the face of the world. The time now is centuries later, and the Dragons have disappeared from Ashan. The surface of the planet is populated by various factions, often separated by a troubled history of long-lasting grudges and conflicts.

The story

Heroes VII tells the story of young Duke Ivan striving to restore peace in a time of civil torment. Facing political decisions with dire consequences in his ascension to the Imperial throne, 6 councilors from 6 distinct factions support his claim to rule. These advisors tell himglorious stories of legendary heroes from the world of Ashan’s past, so that he may choose the surest path to power and forge his own destiny.

Main Menu

Here you can select the game mode you want to play campaign, duel or multiplayer
  • Campaign: Join Ivan’s council, click on any counselor to hear his story and play the story of a glorious hero of Ashan
  • Singleplayer: Play a duel, create a game, or load a game
  • Multiplayer Create or join a duel game, create or join a game, or load a game
When you create a game, singleplayer and multiplayer, you have to select the map and setup the options you want for this game.

Adventure Map Main Interface


Minimap

The minimap is a small representation of the whole adventure map. A small trapezoid shows where the camera is looking on the adventure map. The minimap shows the location of different objectives, like towns or heroes. With the button on the side, you can select the object you want to display on the minimap, toggle on/off the area of control and also switch the view between surface and underground here.

Command Panel

 
Controls

Using your mouse will be the primary way you interact with your Hero, Environment and Game interface. You will also be able to display tool tip information for a variety of reasons.
In Adventure mode using the Left mouse button / Mouse 1 will allow you to move your Hero and complete different actions. Clicking once will preview the path, the green dots are the distance your Hero can move for that turn. The white dots show that you cannot move that far on this turn, but that this path is available for later turns. Another click will confirm the move.


Using the Right mouse bottom / Mouse 2 will allow you to view detailed tool tips about heroes, enemies, buildings, towns…
Using the Middle mouse wheel you can Scroll Up / Scroll down to zoom in and out. This can be done on both the Adventure map and the combat map.

Towns screen


In this screen you can build new structures, hire new heroes, recruit creature or warfare units, trade resources, learn spells, send spies or review the local defenses.


Combat

Combat in Heroes of Might and Magic 7 is split into two phases.
The Tactical Phase. Here you will use your strategic prowess to set the formation of your troops before battle. The Combat Phase. This is where you will strike down your enemy choosing how your creatures attack or damaging the enemy with powerful spells cast directly by your hero.

Tactical Phase

The starting location of your troops is a key component to winning fights in Heroes of Might and Magic. Not protecting your weaker, higher damaging units or placing units too close to the enemy could lead to disastrous results.


Drag and drop available to deploy or move units. Greyed out units are already on the field and highlighted units are yet to be placed. Some units are larger and thus require more space to place them. Ensure you have the correct placement to get the maximum amount of troops.

Once everything is where you want it use this to deploy them and move to combat

You know what troops you can move as it will be highlighted yellow. The Green Grid shows how far it can move for that turn.

Combat Phase

The Combat Phase is where your wits will be put to the test, with one wrong move potentially causing you to lose your Hero, or be rewarded with the enemies entire Kingdom. It is here you will be able to use your hero directly to influence the outcome of the fight, using spells to help you creatures or harm your foes, special warcry abilities to raise impact of your army and just attack directly using your might. Ensuring you don´t over extend your troops to get surrounded or fail to protect your ranged attacks is what separates the mighty from the meek.


Unit action

The initiative bar (1) displays in which order friendly and enemy units will act. From left to right. You will find which unit will act, The active unit is also highlighted yellow on the map.

You can move a unit in any cell highlighted in green.

To attack, point the mouse cursor on any sides of an enemy’s unit. Cursor will turn into a sword. Click to attack. Attacking from flank or from behind will optimize your attacks.

On top of the active unit’s portrait, you have the available special action (2) for this unit: Wait, defend. Some units also have some special active abilities

Hero action

Once a turn a hero can attack a unit with the sword button (3a) or press the spellbook (3b) to open it and select a spell or warcry.

Keyboard Shortcuts

Many actions in the game can be bound to your keyboard, allowing for greater speed and fluid gameplay. These shortcuts are entirely customizable to fulfil the needs of each individual player. You can view your shortcuts by going to the Options menu and looking in the 'Keybindings' tab.

You will notice that certain shortcuts will work differently depending on what part of the game you are currently in. For example;

Pressing the Esc key whilst in a menu will close that menu. Pressing it again will then open the Options menu.

You can also combine multiple keys on your keyboard to bind actions as well. Using both the Shift key and the 1 key at the same time to Select your starting hero. And then using your Shift key and the 2 key to select your second hero.
The following Keybinds are set up by default.

General Keybinds;
Quickbar Slot 1  - 1                               Continue or Chat - Enter
Quickbar Slot 2  - 2                               Cancel Action of Exit Screen – Esc / F10
Quickbar Slot 3  - 3                               Quick Save - F5
Quickbar Slot 4  - 4                               Open Save Screen - F6
Quickbar Slot 5  - 5                               Open Load Screen - F7
Quickbar Slot 6  - 6                               Quick Load - F8
Quickbar Slot 7  - 7                               Take Screenshot - F9
Quickbar Slot 8  - 8                               Open Options Screen - F11
Quickbar Slot 9  - 9                               Continue - SpaceBar
Quickbar Slot 10  - 0                             Toggle Event Log – L
Drag and Split – LeftShift

Adventure Keybind;
Select Hero 1 – Shift+1                         Select Town 1 – Ctrl+1
Select Hero 2 – Shift+2                         Select Town 2 – Ctrl+2
Select Hero 3 – Shift+3                         Select Town 3 – Ctrl+3
Select Hero 4 – Shift+4                         Select Town 4 – Ctrl+4
Select Hero 5 – Shift+5                         Select Town 5 – Ctrl+5
Select Hero 6 – Shift+6                         Select Town 6 – Ctrl+6
Select Hero 7 – Shift+7                         Select Town 7 – Ctrl+7
Select Hero 8 – Shift+8                         Select Town 8 – Ctrl+8
Select Hero 9 – Shift+9                         Select Town 9 – Ctrl+9
Select Hero 10 – Shift+0                       Select Town 10 – Ctrl+0

End Turn - E                                           Spellbook - S
Minimap Options - M                             Skill Wheel - A
Hero Window - H                                   Pause / Continue Hero Movement - Spacebar
Highlight interactable-Object - LeftAlt

Combat Keybindings
Hero Attack – Ctrl+H
Wait - W
Defend - D
Toggle HP Bars - Alt+H

Town Screen Keybindings
Town Hall - 1                                               Recruitment - 2
Warfare Production - 3                                 Hall of Heroes - 4
Marketplace - 5                                            Magic Guild - 6
Thieves Guild - 7                                         Caravenserai - 8
Town Defense - 9                                         Faction Building 1 - 0
Faction Building 2 - [                                   Recruit All – Ctrl+A

Camera Keybinds
Pan Up – Up                                                 Pan Left – Left
Pan Down – Down                                       Pan Right – Right
Zoom in – End                                             Zoom Back – Home
Rotate Clockwise – Delete                          Rotate Counter-Clockwise – PageDown 
Reset Camera – PageUp

Movement Keybindings
Move Southwest – Num1                            Move South – Num2
Move Southeast – Num 3                            Move West – Num4
Move East – Num6                                      Move Northwest – Num7
Move North – Num 8                                  Move Northest – Num9

Game Menu
Resume Game – R                                       
Save Game – S
Quit – Q
Load Game – L
Option – O

Request Popup
Accept/OK – Enter / Spacebar
Reject Cancel – Esc

Dialog Popup
Confirm Dialogue – Enter / Spacebar
Previous Line – Backspace / Left Arrow
Next Line - Right Arrow

Day one Version - Release note

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Hi Councillors,

And here we are. Heroes 7 is now released into the wild and we hope you will enjoy it. We can’t wait to read your feedback!

The paint is still fresh and there are a couple of screws that need to be tightened here and there, but the ride should be smooth for everyone.

/!\ AN IMPORTANT REMINDER /!\ If you are a disc owner, please make sure to download the mandatory day-1 patch. We know it is a big one, but it is very important you install it. We promise, it is worth the effort.

The game overall is in great shape, but we still have some issues for you to note:


- Single Player:
  • A couple of load/save issues on a few specific campaign maps, with some events not triggering if you load an autosave file at a specific timing. Nothing major, usually you just need to reload a previous file to work around it
  • On the Yeshtar’s Promise scenario map, the final text box is not properly triggered after completing the map.
  • AI Shooters tend to use Defend instead of their melee weapons when a unit is close to them.
- Multiplayer
  • Some desync persists in Duel and Skirmish on combat map
  • Title might crash when the AI defeats one of the human players while he is allied with another human player
- 32 bit version:
  • This only applies to Windows 7 32 bits users. We have a last minute issue on this version that prevents us to release it alongside the 64 bits version. It will be released a bit later after launch. We apologize for this inconvenience. If that’s an issue for you and you need to reconsider you purchase, please contact support which will get you sorted.
- Windows 10:
  • As for Closed Beta 1 and 2, Windows 10 is not yet officially supported. It might work on your PC (it already runs great on our side with this OS), but we can’t guarantee this at the moment for everyone. It is at your own risk. We will work on the Windows 10 support during the post launch of the game.

The full list of the most important known issues is available here. Those will be addressed during post launch.

Once again, your feedback is super important. So please do report your issues and your bugs to our support team. They do forward those to us and our QC team. And of course, forums and the Shadow Council are a good place to report them as well.

Please remember we are committed to the long run for this game. Which means updates and free content will arrive over the next few months. We have already a first patch in the pipe-line that should reach you very soon ;)

Have fun Councillors, and see you on the battlefields of Ashan!

M&M Heroes VII now available!

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The time has come Heroes!

Might & Magic Heroes VII is now available on all supported platforms!

MMH7 story depicts the civil war that changed the ruling dynasty of the Holy Empire. The Empress’ murder has left an empty throne, a realm in flames and too many hungry rivals intent on claiming it. The Duke Ivan calls together a prestigious council of six trusted advisors in search of a viable path for putting an end to this war of succession.

Join the fight and shape the future of Ashan through 7 exciting campaigns and hundred hours of turn based strategy!


We would like to also thank all of you for your great support and engagement since the announcement of the game. The Shadow Council has been quite an exciting journey and we hope you also enjoyed being part of it! We will come back in the following weeks to ask your feedback about the website and its content, stay tuned!

Of course we will continue to provide content on this Council and support information for the title after the release. We hope you will enjoy the title as we enjoyed working on it, please let us know what you think on the comments!

For more information about the Day one version and support, please refer to the following article: Release note

See you on the battlefields of Ashan!
Your Heroes 7 team. 

Situation Status: 29/09 - 10:30 PM CEST

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Hello Councillors,

First of all we would like to thank you all for support and your patience in those last hours. With this article, we would like to give you an overview of the current situation: the different elements we are working on and potential workarounds identified by whether the community or the studio.

September 29th 10:30 PM CEST

Game availability
- The game should be available for all players on both Uplay & Steam. If it is not the case on your side, please contact customer support for more assistance on this topic https://support.ubi.com

Unable to launch the game
- Windows 10 users: We're aware about the Windows 10 Compatibility, and we're currently investigating them.. If the last update from 7pm CEST did not solved your issues, we recommend you to try following workarounds.
- Laptop users: We are currently investigating laptop user issues, please try following workarounds.
- Potential workarounds (unofficial solutions):
Day one Patch: 
/!\ Day one version of the game is 31895
- Preload: If you preloaded the title, you will have to download a 2-3gb patch to launch the game
- Retail installation: As mentioned in previous articles, a day one patch of 11gb is mandatory to be able to launch the game in best conditions

Additional questions:
- H3HD from Deluxe edition: H3HD will be available directly in your Uplay/Steam library, no key will need to be redeemed. Please contact Customer Support if any questions regarding this title: https://support.ubi.com
- Order tracking: Please do not hesitate to contact our customer support for more information about your order https://support.ubi.com

Other issues:
- Known Issues (work in progress) http://forums.ubi.com/showthread.php/1281324-Known-Issues
- Technical issues: Please use dedicated forum for technical support http://forums.ubi.com/forumdisplay.php/1041-Might-amp-Magic-Heroes-VII-Technical-Support
- For any other concerns, do not hesitate to ask your questions on official forum http://forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII

We will keep you updated on our progress! In the meantime, we highly recommend you to share your feedback/issues on the forums:  forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII 

The M&M Team.

Situation Status: 30/09 – 3PM CEST

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Hello Heroes,

For the past 24 hours the team have been working hard to identify solutions to the key issues preventing for instance some of you from launching the game or the editor. Please find underneath a new situation status. Do not forget to check previous one for more information: https://mmh7.ubi.com/en/blog/post/view/situation-status-29-09-10-30-pm-cest

Current game revision number is still: 31895


Unable to launch the game/editor

Since the release of the game, 3 fixes were deployed:
  • A first fix was launched on September 29th around 9PM CEST to increase Win10 compatibility
  • A second fix was deployed this morning to fix the map Editor
  • A third fix was released afterwards to fix crashes when launching the game on Laptops
We also highly recommend you to check this thread for more information about potential crash/freeze issues http://forums.ubi.com/showthread.php/1279869-Crashing-Freezing-in-Might-and-Magic-Heroes-VII

Please do share your feedback and current status after those updates. We will continue to monitor your inputs and work on necessary fixes. 

To help us identifying solutions please answer in the comments using the following template:
[Topic][Fixed/Unresolved] / OS / GPU (video card) / Additional information
  • Example: [Unable to Launch][Unresolved] / Win10 / Nvidia 770GTX / Both 32/64.exe are not working, Uplay as administrator etc.
// Example of topics: Unable to launch Game / Editor, Crash after video etc.
Again, we would like to remind you that in all cases, Uplay/Steam must be launched as administrator, if not you might not be able to download patches, launch the game etc.
// Right click - Properties - Compatibility - Check the box "Run this program as an administrator"

To ensure best acknowledgment and treatment of your feedback, could you please share your answers on the following threads:
We would like to thank you all for your support and inputs! A special thanks to BeYo_OnD who greatly helped us to identify workaround for laptop issues.

Campaign/Maps scripting issues

We are currently investigating issues related to campaign completion and will keep you updated on a regular basis on our progress.
  • Important information: It seems many players reporting this issue may not meet required computer specs, if so, you might experience scripting issues preventing you to complete some maps due to insufficient memory www.mmh7.com/shop

Known Issues

Known Issues and status update are currently available on the forums: http://forums.ubi.com/showthread.php/1281324-Known-Issues. We will update this list on a regular basis.

Missing language

If you ordered the game in your own country but your language of choice is not available, please contact our customer support for further information: https://support.ubi.com

Troubleshooting guides


For other bugs or technical issues, do not forget to join us on dedicated forums! http://forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII

Thank you again for your support Councillors!

Best,
The M&M Team

Situation Status: 02/10 – 7:45PM CEST

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Hello Heroes,

First of all we would like to thank you all for your patience and support in those last days. We have been carefully reading your feedback/bugs report and many of you shared a great interest in the game despite remaining issues (some already played more than 35 hours!!!).

Upcoming Patch (more information to come)

The team is currently working a first patch and we will keep you updated on our progress on this matter in the upcoming week. Our objective is to tackle on this update emergency topics such as:
  • Multiplayer desync, Global performances, Broken script in campaigns, Save/Load issues, Balancing and more to be confirmed.

Cheat Window

Before the weekend, we would like also to share with you the activation process of the Cheat window which we hope could help you before the release of this patch.

Important information:

Using cheats is at your own risks. It may alter your save games in major way. So we really want to stress that you have to be careful when using it. The cheat window may have different impacts in your game session since you will not be following the real flow of the maps. For instance teleport feature might not trigger all scripts in the maps required to complete the quests. Use it wisely or you may end up with broken saves.

Once again, use this tool cautiously only if you feel you REALLY need it.

How to activate Cheat Window:
  • Open “MMH7Game.ini” available on My Documents\My Games\Might & Magic Heroes VII\MMH7Game\Config
  • With a “Ctrl+F” keyboard shortcut, look for the line containing: “mDebugCheats=False” (line 276)
  • Replace the “False” by “True” --> “mDebugCheats=True”
  • Save the document before closing it.

Next time you will launch a game, a little “star” will be available above your command panel, this is the cheat window shortcut.

/!\ Cheat window is unavailable on Multiplayer Lan & Internet games

The cheat window is presented as the following:


With this window you can:
  • Modify your current Hero stats
  • Teleport
  • Add XP/Resources
  • Build all buildings in your town
  • Enable/Disable Manacost
  • Enable/Disable TurnOver Popup
  • Enable/Disable Movecost
  • Enable/Disable Unlimited Building
  • Enable/Disable Fog of War
  • Upgrade & Change selected Skills/Abilities

We hope this windows will help some of you to unlock their progression in the campaign maps. Please stay tuned for more update regarding upcoming patch.

Best,
The M&M Team.

[Important] How to report bugs

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Hello Heroes,

Please find underneath a new status update to give you more visibility on upcoming patch but also a direct request from the team for additional inputs and logs.

The patch

First thing first, we know many of you are eagerly waiting for this first patch. Be sure the team has not been taking any rest since the release of the title and is working hard on this update. We are doing our best to fix top priority issues and improve game experience to the level you could expect from a Heroes title at release.

It has been decided to create a first “big patch” instead of several little ones to ensure the stability and compatibility of the various fixes all together. It also ensures our QC team gives the most thorough look at it. Patch 1 should provide over 120+ fixes we will detail in the upcoming days.

Release date is still to be confirmed but we are aiming at next week if our tests are conclusive.

Why we need your feedback

The game was highly tested and this for several months by dedicated teams. However, each computer is “unique” due to its hardware components of course but above all, its software (every little software you install, uninstall, have to update etc.). This is something that we can’t reproduce of course and thus, many cases will have to be handled almost case by case. In order to be able to do it, we need more information directly from you.

Unfortunately, we identified that many players were trying to launch the game on computers that were not meeting minimum required specs.

In order to work on solutions for this kind of issue, today we need your precious inputs. Indeed, by sharing your feedback and logs, we will be able to better identify, reproduce and fix encountered issues. Even if we understand your frustration, we need today your best and most constructive inputs to make sure we don’t miss anything.

For instance, logs will give us the possibility to identify where/when issues appear and identify a potential explanation for them -which is most of the time impossible to “guess”-.

Why the Customer Support?

To really understand why we are pushing Customer Support for bug report it is necessary to have an overview of our bug treatment process. When you submit your feedback to the Customer Support, this input is translated into a ticket in our tools which will be transferred to the appropriate team after sorting. Tickets concerning the game will be directly integrated in our development team bug-tracking tool. Thus, this is the most efficient way to share your feedback for the game.

It may happen you don’t receive an immediate answer but don’t worry, as it can take some time to go through all tickets and answer them. But in the end all of them will be eventually addressed, sorted and put in our bug database.

Sharing constructive feedback on Customer Support

Common tips before starting:

If you are experiencing any issues related to the graphics or performance in the game, please make sure that you have installed the latest drivers for your graphics card. You can download them from the following websites:
Please make sure that the game settings are appropriate to your PC configuration. You can find more information about the requirements HERE.
Once done, please follow the section below that resembles your issue the closest.

Sharing logs

When contacting support we highly recommend you to attach following elements with your ticket (especially for crashes and connectivity issues):
  • Game Logs
Where to find them: "$\Users\USERNAME\Documents\My Games\Might & Magic Heroes VII\MMH7Game\Logs\"
File to upload: “launcher_log.txt” à This file will be the one of your last launch of the game, if the issue appeared previously, please upload related log depending on log naming (date-hour).
  • Uplay logs
Where to find them: Uplay install directory à "$\Ubisoft Game Launcher\logs\"
File to upload: “launcher_log.txt”
  • Dxdiag
Please follow this tutorial for more information about DxDiag: https://support.ubi.com/en-US/FAQ/9/3888/how-to-submit-dxdiag-and-msinfo-files/kA030000000emSbCAI
File to upload: “DxDiag.txt”

Direct link to customer support form:

  • Crashes: If you encounter a crash when launching or playing the game please use following links
  • Visual: If you encounter a graphical issue in your game, for example if the framerate seems low or the graphics do not appear correctly please click HERE.
  • Audio: If you encounter a problem with your audio, for example if the sound is distorted or you are missing sounds please click HERE.
  • Other Bugs: Please use this link for any other bug HERE
  • Non listed issue: For all other feedback please do not hesitate to use this link HERE

Thank you very much in advance for your support Heroes, we are looking forward receiving your feedback.
The M&M team.

[Official Statement] MMH7 - US Collector’s Edition

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Hello Heroes,

Please find underneath Ubisoft’s official statement concerning Might & Magic Heroes VII - US Collector’s Edition. 

“ Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector’s Edition from the Uplay shop in North America. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin’s Creed Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition and Zombi. 

Ubisoft is working on the logistics of the compensation plan and will be reaching out to effected consumers by the end of the week.”

We are sorry for the inconvenience and hope the above statement will help to clarify the current situation.

Best,
The M&M Team.

Patch 1.2 now available

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Hello Heroes,

Today we are pleased to announce you the immediate availability of the patch 1.2 for Might & Magic Heroes VII.

Downloading this new update should be automatic on both Uplay and Steam.

We highly recommend you to make sure that your Uplay launcher is set to online mode in order to download this patch. To ensure that your game is up-to-date, you can check the revision number displayed on the title main screen.

Patch 1.2

This first update offers an overall solution regarding game blockers and other critical issues identified.

Patch 1.2 full release note is available at the end of this article. Please find below a quick recap of its content. Patch 1.2, main points, non-exhaustive list:
  • Fixed Campaign & Scenario Maps walkthrough blockers
  • Improved AI speed and decision making process
  • Improved global compatibility and performances of the game
  • Fixed Load, Save & Autosave corruptions in various circumstances
  • Fixed Skills and Abilities effects and values
  • Many bug and glitch fixes
  • Improved multiplayer experience and stability
  • Improved Map editor feature and fixes
  • Improved Localization in various languages
Before going through the extensive list of fixes and improvements provided with this new update, we would like to take this opportunity to share with you our general impressions since the release of Heroes VII and answer some of your questions.

Some thoughts from the development team

While we’ve put all our passion and efforts working on this game, some critical issues escaped our attention, and we would like today to thank you for your intense feedback. Receiving your input greatly helped us to prepare this first patch and we encourage you to keep on sharing your detailed impressions on the game. This patch has been finalized this morning and the top priority for us was to release it as soon as it was approved.

Next steps

This patch is the first one in our list. Be sure that we will continue to provide new fixes in the upcoming weeks to make sure that the game meets your expectations in terms of quality. We still have many things to improve over the next patch. Multiplayer and balancing will be among them.

Moreover, free content updates will also be available, with the first campaign of the “Lost Tales of Axeoth” to be released at the end of 2015, and the second one early next year. We will also provide support for the map editor through dedicated tutorials and the best community creations will be highlighted.

32 bit OS compatibility and memory optimization also are on our task list and we will continue to improve performances.


Thank you very much for your support, Heroes, please let us know what you think about this new patch and keep on sharing feedback in the forums!

The Might & Magic Team.

--------------------------------

Might & Magic Heroes VII - Update 1.2
Date: October 14th, 2015
Version: 1.2 (rev 32489)
Release note: see below

Click below for full patch log

-------------------------------- Show patch note

Patch 1.2.1 now available

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Hello Heroes,

Following the release of our first support patch last Wednesday, we are pleased to announce a small hotfix for MMH7. This new update will be titled 1.2.1 on the menu screen, so ensure you have the latest update by checking this. The hotfix is focused on performance issues and related to a save corruption.

It had been reported that after several hours of gameplay, after saving and loading multiple times, players would experience extensive load times and several RAM consumption problems. This issue was due to an exponential data increment in the save files from the Magic Guild building.

The team is currently working on a 1.3 patch for the upcoming weeks and we will keep you updated on progress as soon as possible.

Best,
The M&M Team.

--------------------------------

Might & Magic Heroes VII
- Update 1.2.1
Date: October 20th, 2015
Version: 1.2.1 (rev Rev 32623)

[Fixed] A memory issue related to the Mages Guild in regards to saving and loading multiple times.

--------------------------------

In the meantime, we highly recommend you – especially Windows 10 users – to ensure your video card drivers are up to date. It has been reported by several users that performance improvements were experienced after update of those ones.

Latest drivers available on: Nvidia http://www.nvidia.com/Download/index.aspx / AMD
http://support.amd.com/en-us/download

Community Maps & Mods

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Hello Heroes,

While the team is currently working on a new patch (more information on this update to be shared tomorrow), we would like today to take the time to congratulate all of you who already created great content from MMH7 map editor! Special thanks to Cta, mr.budilnik, Dark Whisperer, 3Lion and Valen-Teen!

We would like also to thank the great platforms allowing players to share their creations with the already well known Maps4Heroes but also the newly created HoMMdb! Do not hesitate to check them out and share your links too!

  • Maps: unzip the content of the maps in the following folder: My Documents\My Games\Might & Magic Heroes VII\MMH7Game\CustomMaps\AdventureMaps\
  • Mods: current mods proposed on those websites are currently focusing on direct modifications of the game files, please carefully read related documentations and use them at your own risk only – no official support of those modifications.

We are looking forward to the development of this list of maps and mods and will continue to provide post launch support on the editor as for the game itself.
 
Our current focus is to provide the best experience with the game by fixing all technical issues in best delays but we will also prepare as previously announced tutorials for the map editor to ensure everybody can unleash its creativity!

Best,
The M&M Team.

Patch 1.3 announcement

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Hello Heroes,                       
               
As previously announced, the team is currently working on a 1.3 patch we hope to release next week.

While our testers are currently going through the different improvements of this version, we would like today to give you a first glimpse of the “already approved” content of this patch.

Please bear the wait with us until patch availability for fully detailed patch log, this list is non-exhaustive and can still be modified.
  • Fix of various remaining crashes
  • Fix of various gameplay bugs (adventure map, combat and skills/abilities)
  • Fix of various localization issues
  • Fix of various HUD and GUI glitches/bugs
  • Additional Audio and FX fixes
  • AI performances improvements and balancing fixes
Again, we would like to remind you that we will continue to support the game in the future and this patch only is a new step in this direction.

Stay tuned for more information and do not hesitate to share your feedback with us.

Best,
The M&M Team.

Patch 1.3 now available

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Hello Heroes,

Might & Magic Heroes VII patch 1.3 is now live!

As you will be able to discover on the following patch note, most of the fixes available on this update are coming directly from the community. For this the development team want to extend a big thank-you for the countless game logs, save files, discussion threads and feedback you've provided us.

Today’s patch should be automatically downloaded on both Uplay and Steam platforms.

MMH7 – Patch 1.3 Top lines:
  • General and performances improvements
  • Few multiplayer fixes
  • Various level design improvements and bug fixing (skirmish, campaigns etc.)
  • Some Editor fixes and improvements
  • Gameplay mechanics fixes & balancing improvements
  • SFX & audio fixes
The team is already working on a 1.4 update to be released in the upcoming weeks. Stay tuned on our channels for latest information on this upcoming patch.

Please let us know what you think about this new patch on the forums.

Best,
The M&M Team.
--------------------------------

Might & Magic Heroes VII - Update 1.3
Date: October 27th, 2015
Version: 1.3 (rev 32698)
Release note: see below

Click below for full patch log

-------------------------------- Show patch note

Patch 1.3.1 now available

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Hello Heroes,

Following the release of patch 1.3 on Tuesday 27th, we are releasing today a hotfix today with patch 1.3.1 Revision: 32834. This one should be automatically downloaded on Uplay and Steam.

This corrective is dedicated to a particular crash happening when loading a save with a governor with high diplomacy skill set in a town.

Thank you again for reporting this crash, receiving saves from the community was particularly helpful for the team to solve this issue in the last 3 days.

Best,
The M&M Team.

--------------------------------

Might & Magic Heroes VII - Update 1.3.1
Date: October 30th, 2015
Version: 1.3.1 (rev Rev 32834)

[Fixed] Crash when loading a save with a governor with high diplomacy skill set in a town.

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