Situation Status: 30/09 – 3PM CEST

Hello Heroes,

For the past 24 hours the team have been working hard to identify solutions to the key issues preventing for instance some of you from launching the game or the editor. Please find underneath a new situation status. Do not forget to check previous one for more information: https://mmh7.ubi.com/en/blog/post/view/situation-status-29-09-10-30-pm-cest

Current game revision number is still: 31895

Since the release of the game, 3 fixes were deployed:

• A first fix was launched on September 29th around 9PM CEST to increase Win10 compatibility
• A second fix was deployed this morning to fix the map Editor
• A third fix was released afterwards to fix crashes when launching the game on Laptops

We also highly recommend you to check this thread for more information about potential crash/freeze issues http://forums.ubi.com/showthread.php/1279869-Crashing-Freezing-in-Might-and-Magic-Heroes-VII

Please do share your feedback and current status after those updates. We will continue to monitor your inputs and work on necessary fixes. 

To help us identifying solutions please answer in the comments using the following template:
[Topic][Fixed/Unresolved] / OS / GPU (video card) / Additional information

• Example: [Unable to Launch][Unresolved] / Win10 / Nvidia 770GTX / Both 32/64.exe are not working, Uplay as administrator etc.

// Example of topics: Unable to launch Game / Editor, Crash after video etc.
Again, we would like to remind you that in all cases, Uplay/Steam must be launched as administrator, if not you might not be able to download patches, launch the game etc.
// Right click - Properties - Compatibility - Check the box "Run this program as an administrator"

To ensure best acknowledgment and treatment of your feedback, could you please share your answers on the following threads:

• Unable to launch the game:
  • Windows 10 (+ laptop on Win10): https://mmh7.ubi.com/en/blog/post/view/situation-status-30-10-3pm-cest#560bdf86adae373c54b51af4
  • Laptop: https://mmh7.ubi.com/en/blog/post/view/situation-status-30-10-3pm-cest#560bdf93adae37662fb51af2
• Unable to launch the editor: https://mmh7.ubi.com/en/blog/post/view/situation-status-30-10-3pm-cest#560bdfa6adae374718b51afe

We are currently investigating issues related to campaign completion and will keep you updated on a regular basis on our progress.

• Important information: It seems many players reporting this issue may not meet required computer specs, if so, you might experience scripting issues preventing you to complete some maps due to insufficient memory www.mmh7.com/shop

Known Issues and status update are currently available on the forums: http://forums.ubi.com/showthread.php/1281324-Known-Issues. We will update this list on a regular basis.

If you ordered the game in your own country but your language of choice is not available, please contact our customer support for further information: https://support.ubi.com

• Crash/Freeze: http://forums.ubi.com/showthread.php/1279869-Crashing-Freezing-in-Might-and-Magic-Heroes-VII
• Connection issues: http://forums.ubi.com/showthread.php/1279867-Connection-Issues-in-Might-and-Magic-Heroes-VII

For other bugs or technical issues, do not forget to join us on dedicated forums! http://forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII

Thank you again for your support Councillors!